Faq


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Faq


How do I unfold my 25Lamp?

Distribute all lamellas to the right or left  with a small overlap until the lamp is completely unfolded. Please see instruction video here: How to unfold video

What countries do you ship to?

We ship all over the world, please contact us if you think we have missed your country hello@kovacfamily.com


Can I get an estimated shipping cost?

Yes, shipping is free all over the world. However we can’t control customs, duties and/or taxes as this vary by country.

What is your return policy?

You have 20 business days to return items from the day you receive your shipment to get it back to us. Custom Duties and sales taxes are non-refundable from Kovac Family. Your refund will be credited to the same payment method used to make the purchase. 

Contact hello@kovacfamily.com if you have any questions, we are here to help.

 
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